Pay.gov Help

C
O
N
T
E
N
T
S

Frequently Asked Questions

Is there a charge for using Pay.gov?

No. Using Pay.gov is free. You will not be charged a fee for making payments.

Can I pay any U.S. Government agency on Pay.gov?

No. Not all agencies accept payments through Pay.gov. Other agencies use Pay.gov for some payments but not for others. Contact the agency you need to pay if you have questions.

Can I pay my income tax on Pay.gov?

No. Go to the IRS online payments web site.

How do I make a payment?

Links to instructions for different types of payments are in the Contents.

Is my information secure?

Yes. Pay.gov uses the latest industry-standard methods and encryption to safely collect, store and transmit information you submit. Account numbers are encrypted and masked with asterisks (*) when displayed.

When is Pay.gov available?

Pay.gov website is available 24 hours-a-day, 7 day-a-week, every day of the year including holidays. Service may be interrupted for maintenance on Sundays between 2:00 AM and 6:00 AM Eastern Time.

Pay.gov Customer Support is available Monday through Friday from 7:00 AM to 7:00 PM Eastern Time, except on US Holidays.

Your bank's or credit card processor's schedule may delay when the agency receives your payment. See About Payments — When to Pay for suggestions.

How do I pay my VA copay?

See VA Medical Payments.

How do I pay my SBA loan installment?

See SBA Payments.

Can I pay my student loan on Pay.gov?

No. You must pay the loan processor assigned when the loan was created. Contact information is on any notice or statement you received.

Should I create a Pay.gov account?

Not necessarily. See Should I Create an Account?.

Where can I find the phone number and email address for an agency?

See USA.gov for agency contact information.

What is a business (banking) day?

A business day is any day the Federal Reserve Bank is open. (Monday through Friday, excluding US holidays.) Your bank follows this schedule when charging payments to your account (settlement).

See the Federal Reserve holiday calendar.

My internet connection died in the middle of my payment, what do I do?

What you need to do depends on when the problem occurred.

How do I get my government or military W-2 or payroll information?

Pay.gov does not have payroll-related information. Contact your agency or go to the myPay DFAS website.

More

See all Pay.gov FAQs