Pay.gov Help

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Frequently Asked Questions

How can I contact the VA?

Contact the VA Health Resource Center at 866-400-1238.

Can I get my outstanding balance on Pay.gov?

No. For your outstanding balance, contact the VA Health Resource Center at 866-400-1238.

How do I get an annual statement of all the payments I made to the VA?

Contact the VA Health Resource Center at 866-400-1238. Pay.gov cannot provide your annual statement.

How do I get details about my bill?

Contact the VA Health Resource Center at 866-400-1238. Pay.gov cannot provide any information about your billing statement.

How do I request a refund for an overpayment?

Contact the VA Health Resource Center at 866-400-1238. You will need the date and amount of your payment. Pay.gov cannot issue refunds.

I don't know my VA statement account number, how do I get it?

Contact the VA Health Resource Center at 866-400-1238. Pay.gov is not able to provide this information.

I have a question about my coverage or eligibility percentages, who do I ask?

Contact the VA Health Resource Center at 866-400-1238. Pay.gov cannot provide information about your coverage or eligibility.

My home address changed, how do I update my VA records?

Contact the VA Health Resource Center at 866-400-1238. Pay.gov is not able to update your records.

Who do I ask about how my payment was posted to my VA records?

Contact the VA Health Resource Center at 866-400-1238. Pay.gov only processes payments to the VA and does not have any additional information.

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