Trouble Logging In? Forgot Your Password and other User Account Questions
Forgot Your Password?
- Enter your user name and click "Request Password Reset" button.
- Two emails will be sent to your email address on file.
- Open the second email (marked "2 of 2") and click on the link within.
- Answer your secret question and click "Answer Secret Question" button.
- Once you've answered correctly, you'll establish a new password and be redirected back to the home page to login again.
If you cannot answer the Secret Question, please contact Pay.gov Customer Service. Note: If you log in incorrectly three times, your account will be locked for fifteen minutes. If you reset your password using the Trouble Logging In feature, your account will be unlocked and you will be able to login.
User Account Questions
What is my Pay.gov Username?
Pay.gov creates user names by adding the first name and last name together without a space. For example, if you registered with the first name of "Dan" and the last name of "Davis", the Pay.gov user name will be "DanDavis". If you were the second user to use that name, then the user name assigned would be "DanDavis0" and then "DanDavis1".
What are the requirements for a Pay.gov password?
The password must be between eight and twenty-four characters long and must contain at least one capital letter, one lower-case letter, and one number. You may not use a common word, your name, or your email address as part of the password. You should avoid using a sequence of characters (“123” or abc”) or repeating the same character multiple times ("sss" or "111"). Do not use any password used previously.
OK, I made it to your website, now what do I do?
Some agencies require that you request a Pay.gov account through them, although many do not and will simply direct you to our web site. If you do not already have a Pay.gov user name, you can begin the self-enrollment process to create an account. You may also skip self-enrollment and go straight to the form you need to pay. These options are described in more detail below.
Do I need to self-enroll in order to use Pay.gov?
Not necessarily, but it makes using our site more convenient. If you just need to make a one-time payment, you can skip self-enrollment. If you will need to make recurring payments, multiple payments to different agencies, or want to retain an online history of payments made through Pay.gov, you should self-enroll. Note: not all agencies that use Pay.gov to process payments require you to access the Pay.gov website. Many agencies have you enter the payment information on their website and pass the information on to us for processing. If you're not sure where to start, check with the agency you want to pay online for more specific instructions.
How do I create a Pay.gov account/Self-Enroll?
From the Pay.gov home page, click on the "Click here to register" link located in the middle of the page. Fill out all of the required information and choose a password. On the final screen, you'll be presented with your user name. Print this screen and retain if for future reference.
Note: Please avoid navigating the site using your browser's Back Button - this may lead to incomplete
data being transmitted and pages being loaded incorrectly. Please use the links provided whenever possible.