Technical and Internet Issues

Your access code is provided to you by the agency you owe. It allows you to view and pay bills on Pay.gov. It is in the email notifying you that you have a Pay.gov bill.

You will also receive a separate email with a security question and answer. You will need all three pieces of information — the access code, the security question, and the security question answer — to pay your Pay.gov bill.

Access codes expire after one year. Contact the agency that sent you the bill to get a new access code.

If your access code doesn't work, check the code and enter it again. You have three tries in a row to enter it correctly. After three tries you are locked out for 15 minutes, after which you can try again.

If you experienced the problem on an agency website before you started the payment, contact the agency.

If your connection dropped while you were making a payment on Pay.gov and you were signed in but did not complete the payment, restart your web browser and make the payment again. The first attempt was not accepted by Pay.gov.

If you were signed in and completed the payment, do not pay again. Contact Pay.gov Customer Support.

If you were not signed in and completed the payment, contact Pay.gov customer support with the name of the agency you were paying and the amount you paid. Do not make the payment again until you get an answer from customer support.