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Request a Refund

Only an agency can grant a refund. Pay.gov cannot.

Your receipt has the information needed.

Contact the agency paid.

  1. On your My Account page, open Payment Activity.
  2. Open the Completed tab.
  3. Find your payment and copy/print the information.
  4. Contact the agency paid.

  1. You must know:
    • the agency paid
    • what you paid for
    • the date of the payment
    • the amount paid
    • if a bill was paid, was it paid in full or were only some line items paid
  2. Contact the agency paid.
  3. For assistance, contact Pay.gov Customer Support.